If something isn't working the way it should, or you have a question you can't find the answer to, we want to hear from you. The contact details for reaching our support team are listed on this page — use whichever channel suits you best.

What our team can help with

The people who handle your messages are authorised to deal with the full range of account matters: payment queries, bonus questions, verification requests, technical issues, and anything else affecting your experience. You don't need to be transferred elsewhere for most things — the team you first reach has the authority to resolve your issue directly.

To help us get to the bottom of things in a single exchange, it makes a real difference if you include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and approximate time of the event, the game or transaction involved, and any error message you saw. The more context you give us upfront, the less back-and-forth is needed.

Responsible gambling requests and formal complaints

If you want to set a deposit limit, take a cooling-off break, or self-exclude, please tell us clearly in your message. These requests are treated as a priority and are not subject to the same queue as general enquiries. We will not attempt to talk you out of a responsible gambling request or delay acting on one — if you ask us to restrict your account in any way, we will do it.

If your concern is a formal complaint rather than a routine query, say so when you contact us. A formal complaint is logged separately, reviewed by a member of the team with the authority to escalate it, and you will receive a substantive response addressing each point you have raised. If you remain dissatisfied after we have responded, you have the right to refer the matter to the relevant regulatory authority. We will not obstruct that process.

One thing worth knowing: we will never ask you to share your password, your full card number, or any other sensitive security credential over email or chat. If you ever receive a message claiming to be from SpinBob that asks for this kind of information, do not respond to it — contact us through the official channels on this page instead and let us know.

We are operated by Win Top Ltd and licensed by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. Players in the United Kingdom are fully supported when contacting our team, and your enquiry will be handled in accordance with our obligations under that licence. Whatever brought you to this page, we will do our best to give you a straight answer.